All orders will ship out from our facility in less than 48 hours (Monday-Friday). Any order placed after Noon on Friday will ship the following Monday by 5pm. The following exceptions are in place during the Holidays:
- Thanksgiving: Orders placed after Noon on 11/24/21 will ship Monday, 11/29/21 by 5pm.
- Christmas: Orders placed after Noon on 12/23/21 will ship Monday, 12/27/21 by 5pm.
- Orders placed after Noon on 12/16/21 are not guaranteed to arrive by 12/24/21.
We currently only ship within the United States.
All shipping costs are calculated at the point of checkout, and all packages are shipped with care from Austin, Texas.
While we hope you experience nothing but goodness from your purchase, we know sometimes returns must happen. If you determine the need for a return, here are a few simple steps:
- Please first contact us at firstname.lastname@example.org, and include “Return Request” in the subject line.
- Once your return request is received, we will follow-up with specific return shipping details.
- Make your return within 30 days from time of purchase. We are unable to offer refunds or exchanges* on items purchased beyond 30 days.
- Your item must be unused and in the same condition you received it to be eligible for a return.
- You are responsible for paying the shipping costs incurred for returning your item.
- All discounted items are considered final-sale and cannot be returned.
Once we have received your item, we will inspect it to determine if your returned product is eligible for a refund. We will notify you by email within five business days regarding the status of your refund.
If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment.
Please note that shipping costs are non-refundable. If you receive a refund, the cost of shipping on your original purchase will not be included in the refunded amount.
All discounted items are considered final-sale and cannot be returned.
At this time, we are not able to offer exchanges with our products. If you would like to exchange your purchase for a different item, please make a full return and purchase the other item you would like instead.