- ivory glaze with red string
While we hope you experience nothing but goodness from your purchase, we know sometimes returns must happen. If you determine the need for a return, here are a few simple steps:
- Please first contact us at firstname.lastname@example.org, and include “Return Request” in the subject line.
- Once your return request is received, we will follow-up with specific return shipping details.
- Make your return within 30 days from time of purchase. We are unable to offer refunds or exchanges* on items purchased beyond 30 days.
- Your item must be unused and in the same condition you received it to be eligible for a return.
- You are responsible for paying the shipping costs incurred for returning your item.
- All discounted items are considered final-sale and cannot be returned.
Once we have received your item, we will inspect it to determine if your returned product is eligible for a refund. We will notify you by email within five business days regarding the status of your refund.If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment. Please note that shipping costs are non-refundable. If you receive a refund, the cost of shipping on your original purchase will not be included in the refunded amount.